Terms and Conditions
1. Introduction
Welcome to soulfulshop. By accessing or using our website at https://www.soulfulshop.store (the “Site”), you agree to comply with these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, you must discontinue use of the Site immediately.
2. Use of the Site
2.1 Eligibility
You must be at least 18 years old or have the legal capacity to enter into a binding agreement to use the Site.
2.2 Account Registration
To place an order or access certain features, you may be required to create an account. You agree to provide accurate, current, and complete information and to keep your password confidential.
3. User Responsibilities
When using the Site, you agree to:
- Provide truthful information and not engage in fraudulent activity.
- Respect the rights of other users and third parties.
- Comply with all applicable laws and regulations.
- Refrain from uploading, posting, or transmitting any content that is illegal, defamatory, obscene, or infringes on intellectual property rights.
4. Intellectual Property
All content on the Site, including text, images, logos, graphics, and software, is the property of soulfulshop or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without prior written permission.
5. Purchases and Payments
5.1 Order Acceptance
All orders are subject to acceptance by soulfulshop. We reserve the right to cancel or refuse any order for any reason, including but not limited to product availability or suspected fraud.
5.2 Pricing and Taxes
Prices are displayed in U.S. dollars and include applicable taxes unless otherwise indicated. Shipping costs are calculated at checkout.
5.3 Payment Methods
We accept major credit cards and other payment methods indicated on the Site. You represent that you have the legal right to use the selected payment method.
6. Shipping, Returns, and Refunds
6.1 Shipping
We ship orders to the address you provide during checkout. Delivery times are estimates and not guaranteed.
6.2 Returns
Products may be returned within 30 days of receipt in their original condition and packaging. Certain items, such as personalized or perishable goods, may be non‑returnable.
6.3 Refunds
Refunds will be issued to the original payment method after we have inspected the returned item. Shipping charges are non‑refundable unless the return is due to our error.
7. Privacy
Your privacy is important to us. Our collection, use, and disclosure of personal information are governed by our Privacy Policy, which is incorporated by reference into these Terms.
8. Limitation of Liability
To the maximum extent permitted by law, soulfulshop shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site, even if we have been advised of the possibility of such damages.
9. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of North Carolina, United States, without regard to its conflict‑of‑law principles. Any dispute arising under these Terms shall be resolved exclusively in the state or federal courts located in Mecklenburg County, North Carolina.
10. Changes to These Terms
We may update these Terms from time to time. The most current version will be posted on the Site with an updated “Last Revised” date. Your continued use of the Site after any changes constitutes acceptance of the revised Terms.
11. Contact Information
If you have any questions about these Terms, please contact us at:
- Email: [email protected]
- Phone: +1 (704) 767-9726
- Address: 8255 Northeast 9th Way, Charlotte, North Carolina 28207, United States